Refund policy
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Return and Refund Policy
Last updated: September 1, 2026
Infinite Impressions Creations LLC, doing business as FaithfulDivine ("we," "us," or "our"), accepts returns and refunds in accordance with the terms set out below. By placing an order through faithfuldivine.com, you agree to these terms.
1. Return window
You may submit a return, exchange, replacement, or refund request within thirty (30) calendar days from the date the carrier records your order as Delivered. Requests received after this period are not eligible.
2. Two categories of return
This policy distinguishes between two categories of return:
(a) Section 3 — Order errors: defects, wrong color, wrong size, wrong design, damage in transit, or lost packages.
(b) Section 4 — Buyer-initiated returns: change of mind where the order was produced correctly per your specifications.
Photographic or video evidence is required in both categories. See Sections 3.2 and 4.2.
3. Order errors
If the item delivered is defective, damaged, missing, mislabeled, printed in error, or did not arrive at all, the following terms apply.
3.1 Eligibility. Covered issues include, without limitation: tears, split seams, or other physical defects; an incorrect design; an incorrect color; and an item produced in a size other than the size ordered.
3.2 Required evidence. The customer must submit, together with the order number:
(a) one (1) photograph showing the entire item;
(b) one (1) photograph showing the size tag; and
(c) one (1) photograph or short video clearly showing the defect.
A request submitted without this evidence cannot be processed.
3.3 No physical return required. The customer is not required to return the original item. You may retain, donate, or dispose of it at your discretion.
3.4 Resolution. Within two (2) business days of receiving the required evidence, FaithfulDivine will produce and ship a replacement item at no cost to the customer. A refund to the original payment method is issued only where a replacement cannot be produced — for example, where the item has been discontinued — or where the customer declines a replacement.
3.5 Priority production for replacements. Replacement orders issued under this Section are produced on a priority basis at no additional cost. Claims approved before 12:00 p.m. Eastern Time enter production the same business day; claims approved after 12:00 p.m. Eastern Time enter production the next business day. The replacement is then dispatched by the fastest standard carrier available.
3.6 Estimated delivery time for replacements. Replacements arrive within 4 to 7 business days from claim approval.
3.7 High-value or repeated claims. FaithfulDivine reserves the right to request additional evidence or a physical return for unusually high-value claims, or for repeated claims from the same customer account.
4. Buyer-initiated returns
If the order was produced correctly to the specifications you submitted but you have decided you no longer wish to keep the item — for example, you would prefer a different size or color — the following terms apply.
4.1 Eligibility conditions.
(a) Original tags must be attached.
(b) The item must not have been laundered.
(c) The request must be submitted within the 30-day return window stated in Section 1.
4.2 Required evidence. Before shipping the item back, the customer must submit one (1) photograph or short video showing the condition of the item to be returned, together with the order number.
4.3 Four mandatory steps. A return under this Section is valid only if all four (4) of the following steps are completed. A package that arrives without all four steps completed will be treated as an invalid return, and no refund or exchange will be issued.
Step 1 — Advance notice. The customer must notify FaithfulDivine, through one of the channels in Section 5, that they intend to ship the item back, and must receive a Return Merchandise Authorization (RMA) number before shipping. Packages sent without prior notice will not be accepted.
Step 2 — Photograph of the returned item. The customer must send a photograph of the item being returned, as described in Section 4.2.
Step 3 — Proof of shipment. The customer must send a photograph or scan of the shipping receipt issued by the carrier at drop-off, showing the date of shipment.
Step 4 — Tracking number. The customer must send the tracking number for the return shipment.
Steps 2, 3, and 4 must be sent to FaithfulDivine on the same day the package is handed to the carrier.
4.4 Return shipping. The customer is responsible for return shipping costs and may select the carrier of their choice, provided the carrier issues a shipping receipt and a tracking number as required by Section 4.3. USPS is recommended for the lowest postage rate.
4.5 Return address. The return address is issued together with the RMA number after the request in Step 1 is submitted. The address is:
FaithfulDivine — Returns Department (RMA #_____)
10175 Harwin Dr, Suite 106
Houston, TX 77036
United StatesThe RMA number must be written clearly on the exterior of the package. Packages received without a valid RMA number written on the exterior will be refused and returned at the customer's expense.
4.6 Resolution. The customer may elect either an exchange or a refund. An exchange item is dispatched within three (3) business days following receipt and inspection of the returned item. A refund is issued to the original payment method within three (3) business days following receipt and inspection. No refund is issued before the returned item has been received and inspected at our returns facility.
5. How to submit a return request
Returns under either Section 3 or Section 4 may be initiated by either of the following channels:
(a) Email: cs@faithfuldivine.com, with the subject line "RETURN — Order #[your order number]".
(b) Text message (SMS) to +1 (302) 844-8006. We accept text messages only; voice calls are not accepted.
The request must include the order number and, for Section 3 claims, the photographic and video evidence required under Section 3.2. For Section 4 returns, the request constitutes Step 1 of Section 4.3.
A FaithfulDivine representative will respond within two (2) business days during the operating hours stated in Section 12.
6. Refund processing times
6.1 Section 3 claims. Where a refund is issued in place of a replacement under Section 3.4, the refund is issued within three (3) business days of claim approval.
6.2 Section 4 returns. The refund is issued within three (3) business days following inspection at our returns facility, which typically occurs within five (5) business days after the package is delivered to the facility.
6.3 Bank settlement. Allow an additional two (2) to eight (8) business days for the credit to appear on the original payment method, depending on the issuing bank.
7. Exchange in lieu of refund
The customer may request an exchange (different size, color, or design) in place of a refund.
(a) Exchanges under Section 3 are produced and dispatched at no cost to the customer, and benefit from the priority production provision in Section 3.5. No physical return is required.
(b) Exchanges under Section 4 require the original item to be returned in accordance with Sections 4.3 and 4.4; the replacement is then dispatched at no cost to the customer.
If the exchange item has a different price, FaithfulDivine will refund the difference if the new item is less expensive, or issue an invoice for the difference if the new item is more expensive. No restocking fee is charged.
8. Conditions and exclusions
The following are not eligible for return, refund, or exchange:
(a) Section 4 returns shipped without prior notice to FaithfulDivine, as required by Step 1 of Section 4.3.
(b) Section 4 returns for which a photograph of the returned item, proof of shipment, or a tracking number has not been provided, as required by Steps 2, 3, and 4 of Section 4.3.
(c) Items returned without a valid RMA number written on the exterior of the package.
(d) Section 3 claims submitted without the photographic evidence required by Section 3.2.
(e) Items returned more than 30 days after the delivery date.
(f) Section 4 returns where the original tags have been removed, or where the item shows evidence of having been laundered.
(g) Items damaged after delivery due to misuse, negligent care, or alterations made by the customer.
(h) Items designated "Final Sale" on the product page at the time of purchase.
(i) Custom or personalized items where the customer-provided text or design was processed correctly per the order. This includes typographical errors, name spellings, and the resolution of customer-uploaded files.
If a returned item arrives in a condition that does not meet the above eligibility criteria, FaithfulDivine will contact the customer with photographic evidence of the condition prior to processing.
9. Order cancellation
This policy applies to returns and refunds following delivery. To cancel or modify an order prior to dispatch, refer to the separate Cancellation and Changes page. In summary, orders may be cancelled or modified within six (6) hours of placement at no charge; thereafter, the order is considered to have entered production and cannot be cancelled.
10. Fair use
This policy is provided in good faith. FaithfulDivine reserves the right to decline future returns from accounts that demonstrate fraud or systematic abuse of this policy. Any such decision will be communicated to the customer in writing prior to taking effect.
11. Disputes and chargebacks
Customers are encouraged to contact FaithfulDivine with any concerns prior to initiating a chargeback or payment dispute. The majority of issues are resolved within two (2) business days. A chargeback initiated before contacting customer support may delay the resolution and may make further assistance unavailable.
12. Contact
Infinite Impressions Creations LLC
dba FaithfulDivine
1007 N Orange Street, 4th Floor, Suite 1382
Wilmington, DE 19801
United StatesEmail: cs@faithfuldivine.com
Text message (SMS): +1 (302) 844-8006 (text messages only; voice calls are not accepted)
Hours of operation: Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time